Support

Getting in touch

Email hello@flipmobilegames.com and tell us as much as you can, so we can help without a round of back and forth.

For anything about your data, whether a copy of it, a correction or a deletion, say so in the subject line and we will treat it as a formal request.

A disputed result

Send us the contest or event id from the result screen. That is all we need: we keep a full record of every contest and re-run it exactly as it happened, rather than weighing two accounts of it.

A payment or prize

Tell us the date, the amount, and where you expected the money to go. Please do not send card numbers. We do not hold them and we cannot use them.

If you have won a prize, the FLIP team contacts you to arrange payment, so keep the email address and phone number on your account current. If you have a question about a prize, send us the event id from the result screen.

A bug

What you were doing, what you expected, and what happened instead. A screenshot helps more than a description of the screen.

If the app crashed, tell us your device and whether it happens every time.

If you need to stop

Email hello@flipmobilegames.com from the email address on your account and ask us to pause paid play, or to set a limit on what you can spend. Say how long you want the break to last, or the limits you want. We act on these requests as a priority, and a pause cannot be lifted early.

Our limits and breaks page explains how both work.