Support

Getting in touch

Email hello@flipmobilegames.com. FLIP is operated by Bidfins Limited (company number 16640626); we answer during UK working hours and aim to reply within one working day.

For anything about your data, whether a copy of it, a correction or a deletion, say so in the subject line and we will treat it as a formal request.

A disputed result

Send us the match id from the result screen. That is all we need: we keep a full record of every contest and re-run it exactly as it happened, rather than weighing two accounts of it.

A payment or withdrawal

Tell us the date, the amount, and where you expected the money to go. Please do not send card numbers. We do not hold them and we cannot use them.

A bug

What you were doing, what you expected, and what happened instead. A screenshot helps more than a description of the screen.

If the app crashed, tell us your device and whether it happens every time.

If you need to stop

You do not have to email us to take a break. The app can pause paid play on your account for 30 days without anyone reading about it.

Our responsible play page lists independent organisations who help with this, free and in confidence.