Terms of Use

Who these terms are between

FLIP is operated by Bidfins Limited, a company registered in England and Wales (company number 16640626). In these terms, "we" and "FLIP" mean Bidfins Limited, and "you" means the account holder.

These terms govern your use of FLIP: the mobile apps, the web app, and this site. By creating an account or entering a contest you agree to them. If you do not, do not use the service.

You can reach us any time at hello@flipmobilegames.com.

What FLIP is

FLIP is a platform for skill-based games, including live Trivia events played at scheduled times, and Crowd, a game that runs over a week. Players compete against friends or against the public, either for fun or for prizes.

No game on FLIP may turn on chance. Every game is decided by what the players do, whether general knowledge, speed, timing or judgement, and never by a deal, a spin or a draw. This is a condition every game must satisfy before we add it, not a marketing line, and it is the reason FLIP is not a gambling service.

FLIP is not a casino, a betting service or a lottery. We do not offer games against the house.

Eligibility

You must be at least 18 years old to open a FLIP account, and older to enter a paid contest where the law of your state or country sets a higher age: 19 in Canada, Alabama and Nebraska, and 21 in Massachusetts. You give your date of birth when you sign up, and an account whose date of birth is under 18 cannot be used.

You must give accurate account details, keep them up to date, and you may hold only one account. One person, one account, which only you use.

Where paid contests are available

Every FLIP game is decided by skill and never by chance, so paid contests are not a gambling service. Even so, paid skill contests are regulated differently from place to place and are not permitted everywhere. Paid contests are available only in the places listed below. Anywhere else, including Malta, they are not offered.

Countries: the United Kingdom, Ireland, Denmark, Germany, Spain, Sweden, Colombia, Canada and New Zealand.

Australia, in these states and territories only: the Australian Capital Territory, New South Wales, the Northern Territory, Queensland, South Australia, Tasmania and Victoria.

The United States, in these states only:

• Alabama, Alaska, California, Colorado, the District of Columbia, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky
• Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina
• Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, West Virginia, Wisconsin and Wyoming

Where you are

You tell us your country, and your state or territory in the United States and Australia, when you sign up. We check it against your connection, and it is locked once your account has any paid activity. Only our support team can change it. We also check where each paid entry and each cash coin purchase comes from, and refuse it from a country where paid contests are not available, whatever you declared. If you are travelling, paid contests and cash coins may be unavailable to you while you are away.

We may also ask for your device’s location, when you sign up and before you enter a game or buy coins. Where we do, the place it shows sets your country, and your state or territory in the United States and Australia, and you can then play only while you are in that place. Elsewhere, including while you are travelling, you cannot enter games or buy coins until you are back, or until our support team moves your account because you have moved. Refusing to share your location, or disguising it, means you cannot play.

Where paid contests are not available, free play may still be, subject to local law.

Using a VPN or any other means to disguise where you are, in order to reach contests that are not offered in your region, is a breach of these terms.

Sanctions and restricted regions

You may not use FLIP if you are subject to sanctions, or if you are located in a country or territory subject to comprehensive sanctions, under UK, EU, US or United Nations regimes. You confirm that you are not on any such list when you use the service.

Entry fees and prizes

Every player in a contest pays the same entry fee, which FLIP sets. Entry fees are FLIP’s revenue for running the service. They are never pooled, redistributed or paid out as prizes.

Some contests are free to enter and still award a cash prize. Where a free contest offers a cash prize, the contest says so, and the prize and its amount are shown before you enter. It is provided and paid by FLIP or a named sponsor in the same way as any other prize, and every rule in these terms about prizes, eligibility, verification and cheating applies to it.

A cash prize, whether from a free contest or a paid one, can only be won by a player who meets the minimum age for paid contests where they live and who is in a place where paid contests are available, as listed above. A player who is not eligible cannot win a cash prize, and that prize passes to the next eligible player by placing.

Prizes are provided and paid by FLIP (Bidfins Limited) from its own funds, or by a named sponsor where a contest says so. Every prize is a fixed amount, published before the contest opens and shown before you enter. It does not depend on how many people enter or on the entry fees collected, and it is awarded to the top finishers by rank.

You do not choose an entry fee. A live tournament runs to a schedule: it has a set start time and an open field, and everyone who enters plays the same event at once.

Entry fees are not refundable once a contest has started, except where a contest is voided. If a contest cannot be completed, it is voided, every entry fee is returned in full, and nothing is retained. If FLIP cancels a contest before it starts, every entry fee is returned in full to the wallet it was paid from. Entering a scheduled tournament and then not taking part, or dropping out on your own connection while it runs for everyone else, is not a void and is not refunded. FLIP earns only from contests that actually happened.

Prizes are awarded on final placing. A prize is not confirmed until the result has been settled, and where we suspect cheating, such as a bot, collusion, multi-accounting or outside help, we may withhold that entrant’s prize while we review it. A prize forfeited for cheating passes to the next eligible player by placing.

If you win a cash prize, the FLIP team contacts you to arrange payment, which is made by bank transfer to your bank account. You must keep the email address and phone number on your account current and check them after an event. If we cannot reach you using those details within a reasonable time, we may be unable to pay the prize.

Prizes are paid only after winner verification and any anti-cheat checks are complete. We aim to pay them within 30 days of that, and we will tell you if we need more time. It is your responsibility to keep the contact details on your account correct and current so that we can reach you.

How winners are determined

Winners are decided only by how players perform, as recorded by our servers. No contest uses a random draw, at any stage, including to break a tie. The full rules for each game are published on its rules page before you enter, and they form part of these terms.

Trivia (live events at a scheduled time): every player answers the same questions at the same moment, against the same timer. Players are ranked by the number of correct answers. Equal scores are separated by the lowest total response time across all questions, measured by our server from the moment each question opens, not by your device. If players are still level, whoever registered for the event first places higher. The top places, as published for the event, win the published prizes.

Crowd (a week-long game): each question asks which answer most players will pick, and there is no fixed answer key. When entries close, each answer’s share of all entries that week is counted. Each of your picks scores the share of players who chose the same answer, and your score is the average across the questions, so predicting the crowd better scores higher. Equal scores are separated first by how close your estimate of each answer’s share was to the real share, then by whoever completed their entry first. No two players ever share a place, and each place wins only its own published prize.

A Crowd week needs a minimum number of entries for its result to count: 20, unless a higher minimum is shown for that week. If fewer enter, the week is cancelled when entries close and every entry fee is refunded in full.

Every result can be recalculated from the recorded answers, and we keep those records for at least three years.

Coins

FLIP runs two separate coin economies, and they cannot mix.

Cash coins are bought with money at the prices shown at checkout, and are used to enter paid contests. Coins are not cashed out: there is no way to convert a coin balance back into money, and what a contest pays is a prize, awarded on how you place, paid separately by us. Play coins are worth nothing: they enter free contests only, and they can never be turned into money.

Winnings and coins are kept strictly apart. A cash prize is paid to you in money, by bank transfer from the FLIP team, and is never credited to a coin balance, so winnings can never be used to enter a contest. A free contest may award a cash prize, where it says so, or play coins, which are added to your play coin balance and, like all play coins, have no value.

Coins are a limited, personal and revocable licence to use a feature of the service. They are not your property, they are not legal tender, they carry no monetary value, and they cannot be transferred or sold. We may change, suspend or discontinue a coin economy where we need to.

Play coins are given free and are never sold. Cash coin purchases are non-refundable once the coins are delivered to your wallet, except where the law gives you a right that cannot be excluded.

You receive a play coin allowance each week. It resets rather than accumulating, so an unused allowance does not carry over.

Spending caps and limits

Cash coins can only be bought in the bundles shown at checkout.

Every account has a cap of USD 200 on cash coin purchases in any rolling 30 days, so no single purchase, and no run of purchases within 30 days, can come to more than USD 200. A purchase that would take you over the cap is refused. A checkout you have started but not finished counts toward the cap for one hour.

You can also set your own limits on what you can spend in any 1, 7 or 30 days, or pause paid contests on your account for 30 days or longer, by emailing hello@flipmobilegames.com from the email address on your account. The Limits and breaks page at flipmobilegames.com/limits explains how. Lowering a limit takes effect as soon as we set it, and raising or removing one takes 24 hours. Your own limits can only lower what you may spend: the account cap applies whatever they say.

We may lower the account cap at any time. We will update this section, and tell you, before we raise it.

Every prize is a fixed amount, shown before you enter, as set out in Entry fees and prizes.

Fair play and integrity

Contests are run by our servers, not by your device. The correct answer to a question is never sent to any device before the question closes, and response times are measured on the server.

Every answer is recorded, and after each contest automated checks look for signs of unfair play, including answering faster than a person can read, machine-like timing, answer patterns shared between accounts, several accounts on one device or network, and play from emulators or automated browsers. We also limit sign-ups per device and network, use bot protection at sign-in, and check that the app is genuine.

A prize is not paid until any flag on the winner’s account has been reviewed by the FLIP team. A result that rests on cheating is set aside, the prize passes to the next eligible player by placing, and the account may be closed.

Prohibited conduct

The server is the only authority on a contest. It holds the state, validates every action, and sends each player only what they are entitled to see at that moment.

You must not:

• use a bot, script, macro, emulator, modified client or any other software or hardware to play on your behalf or gain an advantage
• hold or use more than one account, or share, sell, buy or transfer an account
• share information with another player during a contest you are both in, or collude, including passing answers or deliberately losing to move coins to another account
• look up answers, or use another person, device or source to gain an advantage during a timed live contest
• use a VPN or any other means to disguise where you are in order to reach contests not offered in your region
• exploit a defect or error rather than reporting it, or interfere with the service, its security or other players

Deciding results and disputes

We keep a full, tamper-evident record of every contest. Where a result is ever in question, that record is the authority, and our determination of the result, including a placing on a leaderboard, is final and binding.

If you believe a contest was decided wrongly, ask us to review it and we will look at what actually happened rather than at two accounts of it. Our decision on that review, and on any dispute about a contest, a prize, a balance or your account, is final.

When we may refuse, cancel or reclaim

We may, at our discretion and without notice, refuse, delay, void, cancel, suspend, withhold, reverse or reclaim any entry, purchase, subscription, contest, prize, winning, payout, deposit, bonus, coin balance or account where we reasonably believe there has been, or that there is a risk of:

• fraud, money laundering, or any unlawful activity
• the use of a bot, script, automation, collusion, multi-accounting or account sharing
• a chargeback, a payment reversal, or the abuse of our refund or bonus rules
• the exploitation of a defect, or an attempt to disguise your region or identity
• any other breach of these terms

Identity checks

Before we pay any cash prize, we check the winner’s identity. We email you a secure link to Didit (didit.me), our identity verification provider, where you photograph a government-issued photo ID, such as a passport or driving licence, and take a short selfie. Didit checks that the document is genuine and that you are the person in it, reads your name and date of birth from it, and checks your name against sanctions lists. That confirms who you are and that you meet the minimum age for paid contests where you live. We use the result only for that check, and it is kept only as long as the law requires.

If you would rather not use the online check, or it cannot be completed, tell us and we will verify you another way before paying the prize.

We may also ask you at any other time to verify your identity, your age and your address, and to provide documents to support it.

These checks are a legal requirement rather than a preference. Where a check is required and not completed, or where information you give is false, we may withhold a prize and suspend or close the account.

Chargebacks

If you have a problem with a payment, contact us first and we will put right anything that is our error. Raising a chargeback or payment dispute instead of contacting us, on a payment that was properly made, is a breach of these terms, and we may suspend the account and forfeit affected balances while it is resolved.

We may also reverse a coin credit or a payout that was made to you in error.

Your account

You are responsible for keeping access to your account secure. Tell us promptly if you believe someone else has used it.

You may close your account at any time. Coins are not cashed out, so a coin balance is not paid to you when an account closes, but any prize you have already won and we have confirmed is unaffected.

We may suspend or close an account that breaches these terms, that we are required to close, or that we reasonably believe is being used fraudulently.

Taxes

Any tax that arises on a prize is your responsibility. In the United Kingdom, winnings from skill contests are not normally taxable in the hands of the player, but your own circumstances and your own country decide what applies to you, and you are responsible for reporting and paying anything that is due.

Availability

We do not promise that the service will be available without interruption. Contests are settled from a ledger rather than from a running total, so an interruption that stops a contest being completed results in it being voided and refunded rather than in a balance being lost.

We may add, change or withdraw games. Where a game is withdrawn, contests already in progress are allowed to finish.

The service is provided as it is

The service is provided as it is and as available. We do not warrant that it will be uninterrupted, error-free, secure, or free of anything harmful, and we do not guarantee that any particular contest will run or complete. You take part in contests on that basis.

This does not affect rights you have under consumer law that cannot be excluded, and it does not affect the parts of these terms where we say what we will do, such as voiding and refunding a contest that cannot be completed.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our liability to you in connection with the service is limited to the total entry fees you paid in the twelve months before the claim arose.

We are not liable for losses that were not reasonably foreseeable, or for losses arising from your own breach of these terms.

Your responsibility to us

If we suffer a loss, cost or claim because you broke these terms, misused the service, or let someone else use your account, you are responsible for that loss to the extent it was reasonably caused by what you did. We will not hold you responsible for more than that, or for anything that was our fault.

What belongs to FLIP

The apps, the site, the games, the software, the FLIP name and logo, and everything we put into the service belong to us or to the people we license them from. We give you a personal, limited, revocable licence to use the service for its intended purpose, and nothing more. You may not copy, modify, reverse engineer, resell or build on any of it except where the law says you may despite this.

If you send us content, such as a message or a report, you give us a licence to use it so far as we need to in order to run and improve the service.

Changes to these terms

We may change these terms. Where a change affects your rights or your money, we will tell you before it takes effect, and the date at the top of this page always shows when the text last changed. If you keep using the service after a change takes effect, you accept the changed terms.

Complaints and disputes

If something has gone wrong, contact us first at hello@flipmobilegames.com with the detail, and give us a fair chance to put it right. Most things are resolved this way.

These terms are governed by the laws of England and Wales, and, except as set out in the next paragraph, the courts of England and Wales have exclusive jurisdiction. If you live elsewhere, this does not remove any protection you have under the mandatory law of your own country.

If you are a resident of the United States, the following applies to you instead of the paragraph above, so far as the law allows: any dispute that we cannot resolve directly will be settled by binding individual arbitration rather than in court, and you and FLIP each waive the right to a jury trial and the right to take part in a class or representative action. You may opt out of this paragraph by emailing us within 30 days of first accepting these terms, and any claim must be brought within one year of the events it concerns. Nothing here prevents either side from seeking an injunction to protect its rights.

Events outside our control

We are not responsible for a failure or delay caused by something beyond our reasonable control, such as an outage at a supplier, a network or payment failure, or an act of government. Where such an event affects a contest, the contest is voided and refunded in the normal way.

Inactive accounts

If an account is inactive for a long period we may contact you and, after giving you notice and a chance to respond, close it. Coins are not cashed out, so a coin balance in a closed account is not paid to you, but any prize you have already won and we have confirmed is unaffected.

General

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it.

We may transfer our rights and obligations under these terms to another company, for example if our business is reorganised, and we will tell you if we do. You may not transfer yours without our agreement.

These terms, together with the policies they refer to, are the whole agreement between you and us about the service. We may give you notices through the app, by email, or on this site.